There are Recent Customer Complaints with Broker John Revelle in Firm Merrill Lynch, Pierce, Fenner & Smith Incorporated

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker John Revelle (Revelle), previously associated with Merrill Lynch, Pierce, Fenner & Smith Incorporated, has at least one disclosable event. These events include one regulatory event, alleging that Revelle recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a final customer complaint on August 05, 2024.

Without admitting or denying the findings, Revelle consented to the sanctions and to the entry of findings that, without obtaining his member firm’s approval, he drafted, signed, and disseminated to third parties asset verification letters on firm letterhead that contained material misrepresentations. The findings stated that the material misrepresentations included incorrectly stating that the individual on whose behalf the letters were sent was a firm customer. In addition, one of the letters materially overstated the value of the individual’s assets, including crypto assets, and incorrectly stated that Revelle had ‘verified’ the individual’s assets, even though he had not taken any steps to do so. The findings also stated that Revelle engaged in an OBA that he failed to disclose to his firm. Revelle was employed by a third-party entity-a start-up decentralized crypto exchange-to assist the company in processing investments, for which he earned more than $29,000.

Brokers are required to adhere to the SEC’s Regulation Best Interest (Reg BI) standard of care under the Securities Exchange Act of 1934 which establishes a ‘best interest’ standard for broker-dealers and associated persons. This Reg BI standard of care applies to registered representatives making recommendations to customers in the purchase, sale, or exchange of securities or the implementation of investment strategies involving securities and non-securities. The rule also applies to the handling of opening accounts such as account transfers and types of accounts being recommended to be opened.   Reg BI is drawn from fiduciary principles that include an obligation to act in the retail investor’s best interest and the broker is prohibited from placing their own interests ahead of the investor’s interest.

There are several different aspects of the rule that brokers must comply with. One of which is the care obligations which requires brokers to form a reasonable belief that their investment advice and recommendations are in the retail investor’s best interest. The care obligations includes three components. First, the advisor must have an understanding of the potential risks, rewards, and costs associated with a product, investment strategy, account type, or series of transactions. Next, the advisor must have a reasonable understanding of the specific retail investor’s investment profile. The customer’s profile information generally includes an investor’s financial situation and needs; investments; assets and debts; marital status; tax status; age; investment time horizon; liquidity needs; risk tolerance; investment experience; investment objectives and financial goals; and any other information the retail investor may disclose in connection with the recommendation or advice. Finally, the financial advisor must use their knowledge of both their reasonable diligence into investment options as well as their knowledge of the investor’s client specific needs to consider reasonably available investment options.  Those investment options must allow the broker to determine that there is a reasonable basis that the recommendation is in the retail investor’s best interest.

Brokerage firms and advisors must also understand the features and limitations of various account types as part of meeting Reg BI’s care obligations.  Firms typically offer a variety of account options and services with different trading costs, services, such as account and activity monitoring.  An advisor’s recommendation as to what type of securities account to open can alter the customers’ overall costs and investment returns.  The advisor must determine that the client can benefit from the type of account being recommended to be opened and in the investor’s best interest taking into account the costs, benefits, and needs of the client.

Revelle has been in the securities industry for more than 3 years. Revelle has been registered as a Broker with Merrill Lynch, Pierce, Fenner & Smith Incorporated since 2019.

Investors who have suffered losses are encouraged to contact us at (800) 810-4262 for consultation. At Gana Weinstein LLP, our attorneys are experienced representing investors who have suffered securities losses due to the mishandling of their accounts. Claims may be brought in securities arbitration before FINRA. Our consultations are free of charge and the firm is only compensated if you recover.

 

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